Privacy Notice

Effective Date: September 2026

At Coerneuineo, operated by Superline Group (Hongkong) Co., Limited, protecting customer privacy and maintaining secure data practices are fundamental priorities. This Privacy Policy explains how we collect, use, process, store, and safeguard personal information when you visit our website, place an order, or interact with our pet product collections, including Rest Comfort, Play Together, and Daily Essentials.

1. Information We Collect
To operate our online store, process orders, provide customer assistance, and improve our services, we may collect several categories of information:

  • Information Provided by Customers: This includes your name, billing address, shipping address, email address, telephone number, and any other details submitted when creating an account, completing checkout, or contacting our customer service team.
  • Payment and Transaction Information: Payments are processed through secure third-party payment providers that follow applicable security standards. Coerneuineo does not store complete payment card numbers or sensitive payment authentication details on our own systems.
  • Technical and Website Usage Information: When you browse our website, certain information may be automatically collected through cookies, analytics technologies, and similar tools. This may include IP address, browser type, device information, operating system, visited pages, and interaction patterns with our website.

2. How We Use Your Information
The information collected through our website may be used for legitimate business purposes, including:

  • Order Processing and Delivery: To verify payments, process purchases, arrange shipment, provide tracking updates, and complete customer requests.
  • Website Improvement: To analyze customer behavior, improve website performance, optimize product presentation, and enhance the overall shopping experience.
  • Customer Communication and Marketing: To send important notifications related to orders, deliveries, account security, and customer support. With your permission, we may also provide promotional messages, product updates, and marketing communications.
  • Security and Fraud Prevention: To detect suspicious activities, prevent unauthorized transactions, protect customers, and maintain the security of our online platform.

3. Data Security Measures

  • Secure Data Transmission: Information transferred between your device and our website is protected using SSL/TLS encryption technology or comparable security methods.
  • Limited Data Access: Access to customer information is restricted to authorized employees, service providers, and partners who require such information to perform necessary business functions and are obligated to maintain confidentiality.
  • Payment Protection: Payment processing is completed through trusted payment providers that follow recognized security requirements designed to protect transaction information.

4. Third-Party Services and Information Sharing
Coerneuineo does not sell customer personal information for direct financial compensation. However, we may share necessary information with carefully selected service providers that support our operations, including website hosting providers, payment processors, fulfillment partners, shipping companies, customer service platforms, and marketing providers.

Our website may also use external analytics and advertising technologies to understand website activity and provide relevant marketing experiences. These third-party services operate under their own privacy policies:

  • AppLovin (Axon): Used for advertising performance measurement, campaign analytics, and attribution services (AppLovin Privacy Policy).
  • Meta Platforms: Used for social media features, audience analysis, and advertising services (Meta Privacy Policy).
  • Google: Used for website analytics, search-related services, traffic measurement, and digital performance tools (Google Privacy Policy).

5. Cookies and Tracking Technologies
Coerneuineo uses essential, analytical, performance, and advertising cookies to maintain website functionality and improve customer experience. These technologies may be used to:

  • Remember products added to your shopping cart and maintain selected browsing preferences.
  • Measure website traffic, visitor interactions, and customer engagement through Shopify and related analytics tools.
  • Support personalized advertising, product recommendations, and marketing performance analysis through approved advertising partners.

You may manage or disable cookie settings through your browser preferences. Please note that restricting essential cookies may affect certain website functions, including checkout procedures, cart storage, and account-related features.

6. Children's Privacy
The Coerneuineo website is intended for adult customers and does not knowingly collect personal information from children under 13 years old. If we discover that personal information from a child under 13 has been submitted unintentionally, we will take reasonable steps to remove such information from our systems.

7. California Privacy Compliance (CalOPPA)
In accordance with applicable California privacy requirements:

  • Visitors may browse publicly available sections of our website without creating an account.
  • A direct link to this Privacy Policy is available through our website footer.
  • Where technically possible, we make reasonable efforts to recognize applicable browser privacy preference signals.

8. GDPR Rights for European Economic Area Customers
Customers located within the European Economic Area (EEA) may have certain rights under the General Data Protection Regulation (GDPR), subject to applicable legal limitations. These rights may include requesting access to personal information, correcting inaccurate data, requesting deletion, restricting processing, receiving transferable data, or objecting to certain processing activities.

To exercise applicable privacy rights, please contact support@coerneuineo.com. We may request identity verification before processing certain privacy-related requests.

9. CCPA and CPRA Consumer Rights
California residents may have specific rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to request information regarding categories of personal data collected, used, disclosed, or shared during applicable periods.

Coerneuineo does not sell personal information for direct monetary payment. However, certain data sharing activities with analytics or advertising partners for personalized advertising purposes may be considered "sharing" under applicable California regulations. Eligible consumers may request to opt out of such activities.

To submit a privacy request or opt-out inquiry, please contact support@coerneuineo.com.

10. Data Security Incident Response
In the event of a confirmed security incident affecting customer information, Coerneuineo will investigate the situation, implement appropriate corrective actions, and provide required notifications where legally necessary. Additional security notices may also be published through our website when appropriate.

11. Marketing Communications Compliance
All promotional communications sent by Coerneuineo are designed to comply with applicable commercial messaging regulations, including CAN-SPAM requirements.

  • Email subject lines and content will accurately represent the purpose of the communication.
  • Marketing emails will include a clear method for customers to unsubscribe from future promotional messages.
  • Valid unsubscribe requests will be processed within the required timeframe.

Please note that opting out of marketing communications does not prevent us from sending essential service messages related to orders, shipping updates, account security, or customer support.

12. Privacy Contact Information
If you have questions regarding this Privacy Policy, wish to exercise privacy rights, or need assistance regarding your personal information, please contact our support team using the details below:

  • Brand / Store: Coerneuineo
  • Managing Company: Superline Group (Hongkong) Co., Limited
  • Registered Address: Room 413, 4/F, Lucky Centre, 165-171 Wan Chai Road, Wan Chai, Hong Kong
  • Privacy & Support Email: support@coerneuineo.com
  • Customer Service Phone: +1 (775) 254-9532