Terms of Purchase

Last Updated: September 2026

Thank you for choosing Coerneuineo. We are committed to providing thoughtfully selected pet products designed to support the comfort, happiness, and daily needs of pets and their owners. Our collections include Rest Comfort, Play Together, and Daily Essentials, offering practical solutions for pet relaxation, interaction, feeding, and everyday care.

The following Financial & Transaction Policy explains the terms and conditions that apply to all purchases, payments, and commercial transactions completed through our online store. By placing an order and completing payment, you acknowledge and agree to these conditions, together with the provisions described in our Privacy Policy and Terms of Service. We recommend reviewing these details carefully before completing any purchase.

1. Customer Eligibility & Purchase Agreement

By completing checkout on the Coerneuineo website, you confirm that you have reached the legal age required to enter into a binding purchase agreement and have the authority to complete the transaction. Customers are responsible for ensuring that any pet products purchased from our store comply with applicable laws, import requirements, and usage regulations within their location.

To maintain service quality, prevent unauthorized transactions, and comply with applicable regulations, communications between customers and our support representatives may be recorded, stored, and reviewed where legally permitted.

2. Payment Security & Personal Information Protection

We take appropriate measures to protect customer payment details and personal information in accordance with our Privacy Policy. By completing a transaction through our website, you authorize us to collect, process, and manage order-related information necessary for payment processing, fulfillment, customer support, and service improvement.

As technology, online services, and security practices continue to develop, Coerneuineo may update its information management procedures when necessary. Continued use of our website following such updates indicates acceptance of the revised privacy and transaction practices.

3. Order Review, Approval & Cancellation Rights

Submitting an order does not guarantee automatic acceptance or shipment of purchased items. Coerneuineo reserves the right to review, delay, restrict, or cancel any transaction when necessary, including situations involving inventory limitations, suspected fraudulent activity, payment concerns, system errors, incorrect pricing, or inaccurate product information.

In certain circumstances, additional verification of payment details or customer information may be requested before an order proceeds to fulfillment. If an order is cancelled after payment has been received, approved payments will be refunded to the original payment method, subject to processing timelines determined by the relevant financial institution.

Product descriptions, prices, availability, promotional offers, and other store information may be corrected or updated at our discretion without prior notice.

4. Product Images, Measurements & Manufacturing Differences

We make every effort to present product images, colors, dimensions, materials, and features as accurately as possible. However, minor variations may occur due to differences in screen settings, lighting conditions, measurement methods, or normal manufacturing processes.

Small differences in appearance or measurements do not constitute product defects. If a delivered product differs significantly from its online description, customers may contact our support team for assistance according to our applicable return or resolution procedures.

Customers are encouraged to review product descriptions, specifications, measurements, and purchasing terms carefully before placing an order.

5. Website Errors & Incorrect Pricing Information

Although we regularly review our website content, occasional technical issues, software errors, or system problems may result in incorrect prices, product details, or checkout information.

If an order is completed based on a clearly incorrect price caused by an operational error, Coerneuineo reserves the right to cancel the transaction. In such cases, customers will be informed of the issue and any received payment will be refunded through the original payment method.

We reserve the right to correct inaccurate product information, pricing errors, and website-related issues whenever they are identified.

6. Product Availability & Delivery Expectations

Inventory information displayed on our website reflects the latest available information at the time of browsing; however, product availability cannot be guaranteed in every situation.

Once payment has been successfully confirmed, orders will enter our processing system for preparation and shipment. Delivery times may vary depending on destination, transportation conditions, and logistics arrangements.

Estimated delivery periods may be affected by circumstances outside our control, including carrier delays, severe weather, customs procedures, transportation interruptions, or broader supply chain conditions.

If an item becomes unavailable before shipment, our customer service team will contact the customer regarding available solutions, including order adjustments, replacement options, or applicable refunds.

7. International Orders & Import Responsibilities

Customers purchasing products for delivery outside our primary operating region should understand that international transactions may involve additional requirements, restrictions, and responsibilities. Depending on the destination, the following conditions may apply:

  • Product support services, warranties, or after-sales assistance may vary depending on location.
  • Local repair services or customer support facilities may not be available in certain regions.
  • Product instructions, care information, and safety guidance may primarily be provided in English.
  • Packaging, labels, and included materials may differ according to destination requirements.
  • Customers are responsible for confirming that purchased pet products are suitable and legally permitted within their region.

Important Notice: Customers are solely responsible for verifying that products purchased from Coerneuineo can be legally imported, received, and used according to local regulations.

8. Customs Fees, Taxes & Additional Charges

The amount displayed during checkout generally includes the product price and applicable shipping charges shown at the time of purchase unless otherwise stated. Additional costs that may occur after shipment, including customs duties, import taxes, VAT, brokerage charges, or local processing fees, are determined by the destination authorities or service providers.

Any such additional charges are the responsibility of the customer as the importer or recipient. Coerneuineo does not control the calculation, collection, or enforcement of government-imposed fees or third-party charges.

9. Governing Information & Company Details

This Financial & Transaction Policy forms part of the terms governing purchases made through the Coerneuineo online store. It should be reviewed together with our Privacy Policy, Terms of Service, and other applicable store policies.

This online store is operated and managed by:

  • Brand Name: Coerneuineo
  • Company Entity: Superline Group (Hongkong) Co., Limited
  • Registered Address: Room 413, 4/F, Lucky Centre, 165-171 Wan Chai Road, Wan Chai, Hong Kong

Customer Support: If you have questions regarding payments, orders, shipping updates, account information, or general purchasing concerns, our support team is available to assist you.

  • Email: support@coerneuineo.com
  • Phone: +1 (775) 254-9532
  • Support Hours: Monday through Friday, 9:00 AM to 6:00 PM (EST)