Terms of Use

Last Updated: September 2026

Welcome to the official online store of Coerneuineo. This website and all related digital services (collectively referred to as the "Platform") are operated by Superline Group (Hongkong) Co., Limited. These Terms of Use establish the guidelines and requirements for accessing, browsing, and using our online shopping environment.

Our pet product collections, including Rest Comfort, Play Together, and Daily Essentials, may also be subject to additional policies regarding purchases, payments, shipping, refunds, and customer services.

By visiting, browsing, or purchasing through this Platform, you acknowledge that you have read, understood, and agreed to comply with these Terms of Use. If you do not accept any portion of these terms, please discontinue use of our website.

1. Customer Information Accuracy

When creating an account, placing an order, or contacting our customer support team, you agree to provide complete, accurate, and current information. This may include your name, shipping details, payment information, and contact information required to process your requests.

You are responsible for maintaining the accuracy of the information provided to us. Coerneuineo shall not be responsible for delivery issues, processing delays, or communication failures resulting from incomplete, incorrect, or outdated customer information.

2. Privacy Protection & Confidential Information

Any personal information collected through your interaction with our Platform will be handled according to our Privacy Policy. This includes information provided while browsing products, creating an account, completing purchases, submitting inquiries, or communicating with our support representatives.

By using our website and voluntarily providing personal information, you authorize Coerneuineo to collect, process, store, and protect your information according to the practices described in our current Privacy Policy.

3. Intellectual Property Rights & Website Usage

Unless otherwise stated, all materials displayed on the Coerneuineo Platform, including product images, descriptions, graphics, website layouts, written content, logos, and interface elements, are owned by or legally licensed to Superline Group (Hongkong) Co., Limited and protected under applicable intellectual property laws.

Customers are granted a limited, personal, non-transferable, and revocable permission to access this Platform solely for lawful shopping and informational purposes. Without prior written authorization, users must not:

  • Copy, reproduce, distribute, sell, or commercially exploit any website materials or digital content.
  • Duplicate, imitate, mirror, or recreate the structure, appearance, or functionality of our website.
  • Introduce viruses, harmful software, malicious code, or any technology designed to interfere with Platform operations.
  • Use automated tools, bots, crawlers, scraping systems, or similar methods to collect website information.
  • Perform actions that negatively affect website performance, security, or infrastructure stability.

If unauthorized activities or violations are identified, Coerneuineo reserves the right to restrict, suspend, or terminate access to the Platform and related customer accounts.

4. Customer Reviews & Submitted Content

If you choose to provide reviews, photographs, comments, suggestions, or other content to Coerneuineo, you confirm that such material is truthful, lawful, and either owned by you or submitted with appropriate permission.

Submitting content that is unlawful, misleading, fraudulent, abusive, defamatory, or violates third-party rights is strictly prohibited. Customers must not impersonate others or provide false identification information.

By voluntarily submitting content through our Platform, you grant Coerneuineo a worldwide, royalty-free, non-exclusive, and ongoing license to use, reproduce, modify, display, publish, and distribute such content for business, promotional, service, or customer communication purposes where legally permitted.

5. External Links & Third-Party Services

Our website may occasionally contain links to external websites, applications, tools, or services operated by independent third parties. These links are provided for convenience only and do not represent endorsement, ownership, or control by Coerneuineo.

We are not responsible for the content, security practices, availability, privacy policies, or performance of external websites. Any interaction with third-party platforms is subject to the separate terms and policies established by those providers.

6. Platform Availability Disclaimer

To the fullest extent permitted by applicable laws, the Coerneuineo Platform and all related content are provided on an "as available" and "as is" basis. We do not guarantee that our website will always operate without interruption, delays, technical issues, security risks, or system errors.

Except where expressly stated within these Terms or required by applicable law, Coerneuineo disclaims all warranties, including implied warranties relating to product suitability, commercial performance, reliability, or fitness for a particular purpose.

7. Limitation of Liability

To the maximum extent allowed by applicable regulations, Coerneuineo, Superline Group (Hongkong) Co., Limited, and their respective representatives, partners, service providers, and affiliates shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of this Platform.

This limitation includes losses associated with website interruptions, technical failures, unauthorized access incidents, data transmission problems, or the use of products purchased through our store, except where such limitations are prohibited by applicable law.

Any claim, dispute, or legal action related to your use of our Platform must be submitted within one (1) year from the date the event giving rise to the claim occurred, unless a longer period is required under applicable legal requirements.

8. Customer Responsibilities & Indemnification

You agree that you are responsible for your activities on the Coerneuineo Platform and for complying with these Terms of Use. To the extent permitted by law, you agree to protect, defend, and hold harmless Superline Group (Hongkong) Co., Limited, its affiliates, employees, representatives, and service providers from claims, damages, losses, expenses, penalties, or reasonable legal costs resulting from your violation of these Terms, unlawful conduct, fraudulent activities, or infringement of third-party rights.

9. Electronic Communications

By accessing our website, submitting forms, creating an account, completing purchases, or contacting Coerneuineo electronically, you agree to receive digital communications from us.

Such communications may include order confirmations, payment notices, account updates, policy changes, shipping information, and other important service-related messages. Where permitted by law, electronic communications and digital records shall satisfy any requirement for written notice or documentation.

10. Copyright & Intellectual Property Complaints

Coerneuineo respects the intellectual property rights of others. If you believe that any material displayed on our Platform violates your copyright or ownership rights, you may submit a formal notice containing the following information:

  • A valid signature from the copyright owner or an authorized representative.
  • A detailed identification of the copyrighted material that is claimed to have been infringed.
  • The specific webpage address where the allegedly infringing content appears.
  • Your contact details, including email address and telephone number.
  • A statement confirming your good-faith belief that the use of the material is unauthorized by the rights owner, representative, or applicable law.

After receiving a complete and valid notification, we will review the claim and take appropriate actions where necessary.

11. Force Majeure Events

Coerneuineo shall not be held responsible for delays, interruptions, or failures in performing its obligations when such events result from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to, natural disasters, public health emergencies, labor disruptions, transportation failures, supply chain interruptions, government actions, communication network failures, or other unexpected events affecting business operations.

12. Product Ownership & Delivery Risk

Unless otherwise required by applicable law or specifically agreed through a transaction, responsibility for loss or damage to purchased products transfers to the customer when the shipment is delivered to the designated carrier for transportation.

Customers are encouraged to carefully inspect received packages immediately upon delivery and contact Coerneuineo promptly if products arrive damaged, defective, or significantly different from the original order information.

13. Applicable Law & Dispute Resolution

These Terms of Use and all transactions completed through the Coerneuineo Platform shall be interpreted and managed according to the applicable laws governing our business operations.

Any dispute, disagreement, or legal matter arising from these Terms or your use of the Platform shall be handled through appropriate legal procedures or dispute resolution methods recognized by the applicable jurisdiction, while respecting mandatory consumer protection rights.

14. Severability & Transfer of Rights

If any provision contained within these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be limited or removed only to the extent necessary. All remaining provisions shall continue to remain valid and enforceable.

You may not transfer, assign, or delegate your rights or obligations under these Terms without prior written approval from Coerneuineo. We reserve the right to transfer or assign our rights and responsibilities under these Terms where legally permitted.

15. Entire Agreement

These Terms of Use, together with all referenced policies, notices, and guidelines published on the Coerneuineo Platform, represent the complete agreement between you and our company regarding your use of the website.

These Terms replace and supersede any previous discussions, communications, statements, or agreements relating to the same subject matter, unless otherwise required by applicable law.

16. Company Information & Contact Details

If you have questions regarding these Terms of Use, your order, account information, or require assistance from our customer service team, please contact us using the information below.

  • Brand Name: Coerneuineo
  • Company Name: Superline Group (Hongkong) Co., Limited
  • Registered Address: Room 413, 4/F, Lucky Centre, 165-171 Wan Chai Road, Wan Chai, Hong Kong
  • Customer Support Email: support@coerneuineo.com
  • Customer Service Phone: +1 (775) 254-9532
  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)